Managing Quality In Tourism Business
November 30, 2021
Ni Made Ernawati, Cokorda Istri Sri Widhari

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Abstract

This book on managing quality in tourism business could be used as a reference for tourism practitioners and students learning Quality Management. It discusses concepts related to quality management, and provides a practical approach on managing quality in tourism business. The topics discussed include: Quality in tourism business, Total Quality Management (TQM), Total Quality Service (TQS), some models of quality management, tools for managing quality, cost of quality, managing quality in hotel business - ACCSTP, The 7 Quality Prinsiples of ISO 9000/9001 quality standard.

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